Last updated: August 2017
The Site is operated by Hospitality-xperts LLP . (The Company) you can find details of the company on the Site hospitality-xperts.com
Information that can identify you ("personal information") will be collected, processed, stored and used by us, and passed to and processed by “The company” and other data processors acting under our instructions or those of one of the companies in the “The company”. These people may be engaged in, among other things, the fulfilment of your information requests and the provision of support tools and services on the Site. They may also be helping us maintain the integrity and security of the Site, including emails and messaging platforms on the Site. As a result, personal information contributed by or collected from users may be stored and processed in the United Kingdom, United States or any other country in which we, “The Company”, or affiliates, subsidiaries, partners or agents maintain facilities. The data
We may also periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include travel history and demographic information. By submitting your personal information, you agree to this collection, transfer, storing and/or processing.
Where you use “Villas n Home” services to connect with other people (for example, if you use the “Villas n Homes” network to communicate with Travelers who may wish to rent your property) that communication will also be accessible to us and will be covered by this policy.
Our Site may also collect and store some information (including personal information) locally on your device using your browser and data caches. This could include, for example, photographs of properties you have viewed online.
Please also remember that when you share information on the Site, it may be “index able” by search engines, including Google, which may mean that the information is made public. For example, if you review a property you have stayed at, the review and any information you provide as part of that review may be publicly accessible (including on other websites).
At various times you may give information to us. This includes information that can identify you, including your first and last name, telephone number, postal and email addresses, fax number, and credit card information. For example, in order to send a request or enquiry from a Traveler to an Owner, we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and, in the case of an Owner's listing, a method of payment. You may also give personal information to us at other times, such as when registering on the Site, when submitting an advertisement for a property or communicating with another user of the Site.
When you use the Site we may collect and process information about your actual location, including GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor or IP address data from your device.
If you make or use social media features on the Site, the social media provider may send us information in line with their policies. That information may include personal information such as your name, profile picture, gender, friend lists and any other information you have chosen to make available. Please note that, if you have friends using social media who are using the
Site, they may also have shared information about you with us through the social media platform. If you wish to prevent that sharing, you can do so by editing the settings/preferences in your account with the relevant social media providers.
We may also gather information from cookies, web beacons or similar technologies from the internet. You can find out more about how we do that in the relevant section of this policy below and in our Cookies Policy. We use publicly accessible information to verify information we are provided with and to manage and expand “Villas n Homes” business. We also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, properties you viewed, what you searched for, the duration of your visit, and other details of your activity on the internet. If you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information that way too. In connection with electronic communications we facilitate through a Site, we use electronic or manual checks to monitor such communications for trust and security purposes. For further details on how we collect personal information, see Surveys and Newsletters below. We obtain data from you either by you inputting your personal details, by the automatic collection of information about you as you use the Site, when we speak to you, or from third parties or websites. Third party information may include financial information which we use to prevent and detect fraud, information from your mobile provider if you are accessing the Site over a mobile device or information from a third party such as a social media or travel opinions site.
We may collect reviews written by Travelers on a property they have stayed in (“Traveler Review”) and/or written by Owners on a Traveler’s stay (“Owner Reviews”). Traveler Reviews are displayed on our Site, while Owner Reviews will only be disclosed to Owners who receive an inquiry or booking request from that Traveler. Owner Reviews enable an Owner to know more about the Traveler who has contacted them and therefore increase trust in our platform. Owners must comply with the Owner Terms and conditions and applicable law and this includes not using any information about a Traveler to discriminate against such Traveler.
Our primary purpose in collecting your personal information is to provide you with the services you requested and those which we believe will optimize your use of the Site. We may use your personal information for the following purposes:
We may disclose your personal information to enforce our policies, defend and protect the rights, property or safety of the “Villas n Homes”, the Site and the users of the Site, to comply with our legal obligations or in the interest of national security, public interest or law enforcement in any country where the “Villas n Homes” has entities or affiliates. For example, we may respond to a valid request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We share your information with third parties who help deliver our products and services to you. Examples include third parties who are hosting our web servers, analyzing data, providing marketing assistance, and providing customer service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.
We may also share your personal information with:
You may have accessed our website through a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information including behavioral patterns being shared with that trading partner in accordance with our contractual relationship with them.
We may also share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our websites. This information does not contain any personal information and is used to develop content and services we hope you will find of interest and to audit the efficacy of our advertising.
If you sign up as an Owner on the Site, you will receive our "Owner" newsletter, which is an integral part of the services we provide. Travelers that use the Site to send enquiries or who register with us will receive our newsletter. We and “Villas n Homes” may offer different newsletters from time to time intended to enhance the services we or they offer. Users may cancel their subscription to these email newsletters at any time through the communications center, although it may take a short while for the changes in your preferences to become effective.
We may use surveys to gather information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.
From time to time we may provide games on the Site. These games may allow for connectivity with other users or third parties. If that is the case you consent to your personal information being transferred accordingly.
When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
Travelers may send enquiries to Owners via a Site, and Travelers and Owners may also communicate further with each other via tools on a Site.
If you choose to send an enquiry to an Owner on a Site, your personal information, including your email address and any other information you supply will be visible to the relevant Owner so that they can reply directly to you. Enquiries sent using the “Villas n Homes” system are also available for review by our employees, agents and representatives, who may use any such information as part of the services we provide.
If Travelers and Owners further engage in communications through a Site, we also have access to those communications, which we may monitor for trust and security purposes and in order to provide services.
If you engage in such communications and call the other party, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow such person and “Villas n Homes” to have, including, but not limited to, credit card and bank account information.
We may also from time to time, use third party e-mail servers to send and track receipt of such communications, and analyze the pattern of such communications for trust and security purposes as well as to gather data, such as enquiry and booking data (on an anonymous basis), to assist us in better understanding our business. Our system does not hold messages indefinitely and they may not be accessible after the message has been delivered to you. Please therefore print a copy of any message which is important to you – for example a payment receipt or a booking confirmation.
We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal information and against accidental loss or destruction of, or damage to, your personal information. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:
This may also be the case when any part of the Site uses social plug-ins from other sites such as Facebook. Plug-ins such as Facebook's "Like" button, "Comments" and "Facebook Connect", can be identified by one of Facebook's logos, such as the "f" or "thumbs-up" icon, and in practice are like a little piece of Facebook embedded on the Site. (The list of Facebook social plug-ins and their icons can be found here). We also offer the option to register with our Site via the "Facebook Connect" Plug-in, which allows registered users of Facebook to register with our Site by using their Facebook account data without entering the required data manually on our webpage. Instead, your email address and Facebook ID will be transferred from Facebook to us and stored by us. When you land on any web page that uses these plug-ins, your browser sends certain information to Facebook. As with other websites that use these plug-ins, we do not control this data exchange.
You can reduce the information cookies collect from your device. An easy way of doing this is often to change the settings in your browser. Our cookies policy tells you how to do that. If you do that you should know that:
We gather and share information concerning the usage of the Site by Owners and Travelers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies.br
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include:
The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on the Site, nor do we share with them any personal information about you.
Like other companies operating online, this site participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.
We allow our users the option to change or modify information previously provided. This may be done by sending the request to us at firstname.lastname@example.org or by updating the relevant details in your account.
You may opt-out of receiving marketing communications from us by the following means: